frequently asked Questions

How long does it take to ship my order?

The items are all handcrafted. Most are already produced in a few copies. Some items are produced on demand.

In all cases, the order is shipped between 2 and 7 days maximum.

How long does the delivery take ?

France: 1 to 5 days delivery time

EU: 4 to 15 days delivery time

Rest of the world: 1 to 4 weeks delivery time

I come from outside the EU Can I place an order?

You may place an order with additional duties, taxes and fees that may apply for deliveries to non-EU countries. These charges are payable to customs before your order is delivered. You can also order on my Etsy shop: taxes will be paid immediately.

More questions?

How do I place an order on Dark Scrap?

It's easy ! You can browse our collection online and add the products you want to buy to your cart. When you're ready to order, go to your cart and follow the steps to complete your order.

What is your return policy ?

We accept returns for defective or damaged items. If you have a problem with your order, please contact us within 14 days of receiving your order to discuss return options.

How can I contact you?

You can contact us via our online contact form. We are happy to answer all your questions and concerns.

What payment methods do you accept?

We accept payment by credit card, PayPal, Apple pay.